Help & FAQ.

Choose a laser product, add any initial notes, then provide full instructions and reference files at checkout. I will contact you before production if anything is unclear.

Products marked “2 for £20” can be mixed in any combination. The basket automatically forms qualifying pairs and applies the discount. Unpaired items stay at their normal price.

Yes. Request a proof at checkout. Production will wait until you approve the layout, although this can add time to the order.

Clear, high-resolution images with strong contrast are best for engraving. Vector artwork is ideal for logos. You can attach JPG, PNG, WebP, SVG or PDF files.

Products shown inside design collections are produced and dispatched by an external print partner. The product page will link to that partner and clearly show its delivery and returns terms.

Personalised products normally cannot be returned simply because you change your mind. Faulty, damaged, incorrectly made or misdescribed items remain covered by your statutory rights. See the Delivery & Returns policy for full details.

Most workshop products are dispatched within 5–10 working days. The estimate shown on each product page is the best guide; requested proofs, complex artwork and busy periods can add time.

Email contact@curtissmith.co.uk and include your order reference where possible.