Terms of Sale.

Last updated: 21 July 2026. Please read these terms before placing an order. They explain who you are buying from, how orders are made and delivered, and what to do if something goes wrong. Nothing in these terms limits your statutory rights as a consumer.

1. About us

Curtis Smith Shop is operated by Curtis Smith, trading as Curtis Smith Shop, from Northamptonshire, United Kingdom. In these terms, “we”, “us” and “our” mean Curtis Smith Shop, and “you” means the person placing the order.

For an order enquiry, reply to an email about your order or contact us through the enquiry form. Please include your order reference where possible.

2. These terms

These terms apply to goods bought directly through curtissmith.shop. They do not apply to a quote request until you accept the quote and pay, or to goods bought from another seller through an external website.

You must be at least 18 years old and legally able to enter into a contract to place an order. Please save a copy of these terms for your records.

3. Products and natural materials

We take reasonable care to describe and photograph products accurately. Images are illustrative, and colours can vary between screens. Measurements are approximate unless stated otherwise.

Slate, wood and other natural materials vary in colour, grain, texture, thickness and edge finish. These natural variations are part of the product and are not normally faults. Engraving may also vary slightly with the material. Your finished item will not necessarily be identical to a photograph or another item in the same order.

Any product restrictions, care instructions or safety information shown on the product page form part of the product description. Products must be used only for their intended purpose and in accordance with those instructions.

4. Personalisation and your artwork

You are responsible for making sure that all names, dates, wording, sizes and other instructions you provide are complete and correct. We are not responsible for errors that appear in the finished goods because they were present in your instructions or in a proof you approved.

You confirm that you own, or have permission to use, any photograph, artwork, logo, text, trademark or other material you send to us. You give us permission to copy, edit and use that material only as needed to consider your request, prepare proofs, make your goods and deal with your order.

You remain responsible for material you supply. It must not be unlawful, defamatory, hateful, threatening, obscene, misleading, invasive of another person’s privacy, or infringe another person’s intellectual property or other rights. We may refuse or cancel work that we reasonably believe breaches this section and will refund any amount paid for work we have not carried out.

5. Proofs

If you request a digital proof, production will not begin until you approve it. You must check the entire proof carefully, including spelling, dates, layout, image choice and orientation. Approval authorises us to make the goods as shown.

A proof is an on-screen representation. The appearance and position of engraving may vary slightly on the physical material. Changes requested after approval may incur an additional charge or delay, and may not be possible once production has begun.

6. Placing an order and our contract

Your order is an offer to buy the goods in your basket. Before paying, you can review your basket and personalisation instructions and correct errors. Payment is processed securely by Stripe; we do not receive or store your full card details.

An automated payment receipt or acknowledgement does not by itself mean that we have accepted your order. A contract is formed when we confirm acceptance by email or begin making the goods, whichever happens first. Each dispatch may form a separate contract if an order is fulfilled in parts.

We may reject or cancel an order before acceptance if, for example, a product is unavailable, there is an obvious price or description error, we cannot fulfil your instructions, delivery restrictions apply, or we reasonably suspect fraud or misuse. If payment has been taken, we will refund the affected amount.

7. Prices, offers and payment

Prices are in pounds sterling and include VAT where applicable. Delivery charges and the final total are shown before payment. You must pay the full amount when placing the order unless we agree otherwise in writing.

Promotions apply only on the terms shown at the time of order. The current mix-and-match offer automatically charges £20 for each qualifying pair where that is cheaper than the individual prices. Qualifying products may be mixed; an unpaired item remains at its normal price. UK delivery costs £1.50 for sticker-only baskets, £3.95 for one to four items, and £5.95 for five or more items. Delivery is free when the goods subtotal after discounts is £65 or more. Mixed baskets containing stickers use the applicable item-count rate. Full details are available in our Delivery & Returns policy.

If a price on the website is clearly wrong, we do not have to supply the goods at that price. We will contact you for instructions or cancel and refund the order.

8. Changes and cancellation

Contact us promptly if you need to change or cancel an order. We will try to help, but a change is not agreed until we confirm it and it may affect the price or estimated completion date.

The usual 14-day right to cancel an online purchase does not apply to goods made to your specifications or clearly personalised. For other goods, you may have a legal right to cancel within 14 days after delivery. To exercise that right, tell us clearly within the cancellation period and return the goods within 14 days after telling us. You are responsible for the direct cost of return unless the goods are faulty, not as described or we agree otherwise.

If you ask us to begin a bespoke service during the 14-day cancellation period, you must pay for work completed before you cancel. Once a service has been fully performed with your prior agreement and acknowledgement, the cancellation right is lost.

9. Production and delivery

Production and delivery dates are estimates unless we expressly agree a fixed date in writing. Most personalised workshop items are expected to take 5–10 working days before dispatch. Proofs, artwork queries, complex work and busy periods may add time.

We currently deliver only to United Kingdom addresses accepted by the checkout. You are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect or delivery was not collected, we may charge the reasonable cost of sending it again.

We are responsible for the goods until they are delivered to the address you supplied, or collected by a person you nominated. If delay is caused by an event outside our reasonable control, we will contact you and take reasonable steps to minimise the effect. Your legal rights concerning late delivery continue to apply.

10. Checking your order

Please inspect the goods as soon as reasonably possible after delivery. If an item is damaged, faulty, not as described or not what you ordered, contact us promptly with your order reference and, where helpful, photographs of the item and packaging. Do not dispose of the goods or packaging until we have had a reasonable opportunity to assess the issue.

11. Faulty or incorrect goods

We are under a legal duty to supply goods that conform to the contract. They must be as described, fit for purpose and of satisfactory quality. Personalisation and made-to-order status do not affect these rights.

Depending on the circumstances and your statutory rights, we will repair or replace the goods, remake them, reduce the price or provide a refund. We will cover reasonable return costs where goods are faulty, damaged on arrival, not as described or incorrectly supplied.

Nothing in these terms excludes rights or remedies provided by the Consumer Rights Act 2015 or other applicable consumer law. Advice about your legal rights is available from Citizens Advice.

12. Refunds

Approved refunds will be made to the original payment method. We will process them without undue delay and within any period required by law. Your bank or payment provider may take additional time to show the refund.

Where you validly cancel non-personalised goods, we will refund the price and the cost of our least expensive standard delivery option. We may reduce a refund to reflect loss in value caused by handling beyond what would reasonably be allowed in a shop.

13. Our responsibility

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed.

We supply goods for private and domestic use only. If you use them for commercial, business or resale purposes, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory rights.

14. Personal information

We use personal information as described in our Privacy Policy. Stripe and any delivery provider process information under their own privacy terms where necessary to take payment or deliver your order.

16. Other important terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights. You may transfer your rights only with our written agreement, except that you may transfer a guarantee to a person who receives the goods.

The contract is between you and us. No other person has a right to enforce it. If a court finds part of these terms unlawful, the remaining parts will continue in effect. A delay in enforcing a right does not waive that right.

17. Governing law and disputes

These terms and any contract between us are governed by English law. You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Please contact us first if you have a complaint so that we can try to resolve it. This does not affect your right to seek independent advice or use any other remedy available to you.