Delivery & Returns.

Last updated: 21 July 2026. This policy applies to products bought directly from Curtis Smith Shop. It forms part of our Terms of Sale and does not affect your statutory rights.

UK delivery charges

Delivery is calculated automatically from the goods in your basket after discounts:

• Stickers only: £1.50.
• One to four items: £3.95.
• Five or more items: £5.95.
• Orders of £65 or more: free delivery.

The sticker rate applies only where every item in the basket is a vinyl sticker. A basket containing stickers and other products uses the applicable item-count rate. The free-delivery threshold is based on the goods subtotal after promotional discounts and before delivery is added.

Where we deliver

We currently accept orders for delivery to United Kingdom addresses supported by our checkout. We do not currently offer international delivery. Some items, including fuel-free lighters, may be subject to carrier restrictions or require a particular delivery service.

Production and dispatch

Most products are personalised and made to order. The estimated production time shown on each product page begins after cleared payment and, where applicable, approval of your proof. Most workshop products are normally dispatched within 5–10 working days, but complex artwork, requested changes and busy periods may take longer.

Any dispatch or delivery date is an estimate unless we expressly agree a fixed date with you in writing. Working days exclude Saturdays, Sundays and UK bank holidays. We will contact you if we become aware of a significant delay.

Proofs and order queries

If you request a proof, production will wait until you approve it. Please reply promptly and check all spelling, dates, artwork, layout and orientation. Time spent waiting for instructions or approval is not included in the production estimate.

Delivery

We will send your order to the delivery address supplied at checkout. Please check that address carefully. You are responsible for additional delivery costs if an order is returned because the address was incomplete or incorrect, or because it was not collected, unless the failure was our fault.

Responsibility for the goods passes to you when they are delivered to you, left in accordance with your delivery instructions, or received by a person you nominated. If tracking is available, it will be included with your dispatch information.

Where an event outside our reasonable control delays delivery, we will take reasonable steps to reduce the effect and keep you informed. Your legal rights relating to late delivery are not affected.

Changing or cancelling an order

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes may not be possible once materials have been prepared or production has begun.

The usual 14-day right to cancel an online order does not apply to goods made to your specifications or clearly personalised. This includes products engraved, cut, printed or otherwise made using your chosen wording, artwork, size or design.

For a standard, non-personalised item, you may cancel from the date of order until 14 days after the day you receive it. Tell us clearly that you wish to cancel, then return the item within 14 days after notifying us.

Change-of-mind returns

Eligible non-personalised goods must be returned complete and in suitable protective packaging. You are responsible for the direct return cost and for the goods until they reach us. We recommend using a service that provides proof of posting.

You may inspect an item as you would in a shop. We may reduce a refund if unnecessary handling has diminished its value. Custom-made and personalised goods cannot be returned simply because you changed your mind.

Damaged, faulty or incorrect goods

We have a legal duty to supply goods that are as described, fit for purpose and of satisfactory quality. Personalisation does not remove these rights.

Inspect your order as soon as reasonably possible. If it arrives damaged, faulty, not as described or different from what you ordered, contact us promptly with your order reference. Photographs of the item and packaging may help us resolve the issue, but requesting them does not limit your legal rights.

Depending on the circumstances and your statutory rights, we will repair or replace the item, remake it, reduce the price or issue a refund. We will pay reasonable return costs where goods are faulty, damaged on arrival, not as described or incorrectly supplied.

Refunds

Refunds are made to the original payment method. For a valid cancellation of non-personalised goods, we will also refund the cost of our least expensive standard delivery option. Extra delivery charges for a premium service are not refundable unless the goods were faulty or incorrectly supplied.

We will issue an approved cancellation refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Other approved refunds will be processed without undue delay. Your bank or payment provider may take additional time to show the payment.

How to contact us

Reply to an email about your order or use our enquiry form. Include your order reference and a clear description of the issue so we can identify the order and respond efficiently.